Elvis may have left the building…but two new stars are in town. Millstone Medical Outsourcing, which provides advanced inspection and other services to orthopedic companies, has announced that it has recently appointed two experienced professionals to its leadership lineup in Memphis, Tennessee. Jonathan Tillman, who formerly led sales from the Fall River, MA, headquarters, recently relocated to Memphis to lead the sales and relationship development effort for Millstone Memphis and provide management of operations and program development. Tom Williams was a Program Manager in Fall River and will now be responsible for day-to-day operations in Memphis. As indicated by Millstone, both appointees bring a client-centric approach to management and will enable the company to provide enhanced service to customers and expand services in Memphis.
“We are expecting significant growth in volume, customer base, and service offerings at our Memphis location over the next two years, ” said Christopher Ramsden, CEO, in the news release. “Jonathan and Tom were transferred to Memphis to lead the facility through this growth phase. Both offer experience in program development, process improvement, and client interaction that will enable Millstone to maintain and advance current and future Memphis service offerings.”
Jonathan Tillman, VP of Sales, joined Millstone Medical in 2002. He has been responsible for developing and implementing strategies to expand the company’s customer base. In doing so, Mr. Tillman helped customers develop packaging and post-manufacturing programs, provided program management oversight, and helped envision and launch the Memphis facility.
Regarding his first steps in the program development arena, Tillman told OTW, “Our focus will be on the improvement of current processes. Meanwhile, we will continue to identify and communicate additional enhancement opportunities. The overall goal is to make the current processes more efficient and create an environment where process improvement comes from the operators to the managers. Longer term we plan to replicate all the packaging capabilities we currently provide our clients through our Fall River, MA, facility.”
As for relationship development, Tillman commented to OTW, “Memphis has become a hot bed for medical device companies. Our close proximity to clients and the ability to conduct onsite meetings at a moment’s notice allows us to understand our clients’ needs better and provide superior service. I look forward to developing stronger partnerships with our existing clients located in Memphis, and I am confident that our accessibility will be a deciding factor for new clients.”
Tom Williams, who began as a program manager for Millstone Medical in 2008, was the liaison between Millstone and clients and wrote client-specific processes and procedures. Prior to joining Millstone, Williams was Regional Director for Challenger Sports Corp where he was responsible for sales and account management as well as budgeting and staff hiring, training, and management. His was previously a civil servant with the Cardiff Crown Court in Cardiff, UK, where he served as the liaison with Barristers’ Chambers. In his new position, Mr. Williams will be responsible for daily operations, including loaner kit processing and distribution services. He will also manage staffing and process improvement duties.
Commenting on how he will bring a “client-centric” approach to the company, Williams told OTW, “One of the benefits of Millstone’s client-centric approach is the ability to pass along the efficiencies we develop through process improvement to our clients. Through open dialogue and partnership building, we enhance our understanding of our clients’ goals and focuses. Then we increase operator understanding of client product and end use. The result is a highly efficient and effective process that provides a real return for our clients.”
