A National Health Service survey (NHS), reported in the British Journal Bone and Joint, found that hip and knee replacements rated higher on a customer satisfaction measure than did such consumer items as cell phones. The survey used the corporate sector’s “net promoter score” method, which records whether people would recommend a product or service to their friends and family.
From more than 6, 000 responses collected between 2007 and 2011, NHS hip replacements scored a “staggering” net promoter score of 71 on a scale ranging from -100 to 100, while total knee replacements scored 49.
Michael Howie, who conducted the study, said in his best tight-lipped British fashion, that it was “surprising to see how well the hard-pressed NHS compared to other best-performing service industries.”
Ian Ritchie, president of the Royal College of Surgeons of Edinburgh, which had used similar methods to gauge patient satisfaction with hip and knee replacements, called the results “reassuring.”
hips 71 knees 49.
again proves patients dissatisfaction of knees compared to hips